We'll get you there, no matter how small your boat is

Forbes: Entrepreneurs

Micah Solomon on Oct 24, 2014 06:11PM

How Customer Service Experts Like Apple, Virgin, Zingerman's Bend Time

It's no secret that customer expectations for speed have accelerated. (Almost daily, it seems.) However: there are instances where you can’t increase your speed of customer service, your delivery of your product, the deliverables of the customer experience. The reality of such situations is that customer expectations have rushed ahead of what you, being a reality-based business, can provide.

Eric Schiffer on Oct 24, 2014 03:19PM

5 Ways To Avoid Danger Through Communication And Change The World

“You will do as I say!!!” my investor screamed at me. When I was younger, I influenced him to invest $10 million into my startup business. I was looking to raise another $5 million.